Who we are

Building Blox is a strategic consultancy specializing in customer experience transformation, contact center optimization, and CRM ecosystem enablement. With deep expertise in Salesforce, Microsoft Dynamics, Oracle, SAP CRM, and AI-driven engagement solutions, the firm helps businesses streamline operations, enhance customer interactions, and maximize technology investments.

Focused on enterprise technology, cloud-based CRM, and operational efficiency, Building Blox serves mid-to-large organizations across financial services, healthcare, retail, telecommunications, and energy. The team brings extensive experience in business process innovation, digital transformation, and go-to-market strategies, ensuring organizations can scale effectively while improving service delivery.

By integrating customer service strategy, sales enablement, project and program management, and advanced analytics, Building Blox provides tailored solutions that drive measurable business impact. Their hands-on, execution-driven approach helps companies build scalable, customer-centric frameworks that drive growth, enhance performance, and future-proof their customer engagement ecosystems.

Meet the Team

  • Brenda Dunn Kinney

    FOUNDER / DIRECTOR

    Brenda Dunn Kinney is an award-winning growth and turnaround architect specializing in customer operations, service excellence, and organizational transformation. With a strong background in customer service, call centers, and CRM, she has developed innovative strategies to enhance customer engagement and streamline business processes for mid-to-large-sized companies. Her leadership extends to corporate branding, sales enablement, and IT-managed services, consistently driving operational success and cultural transformation.

    A highly sought-after speaker in the contact center and customer experience space, Brenda has also dedicated over a decade to mentoring young professionals, earning recognition for her impact, including the National Business Leader of the Year Award from FBLA. Her career is marked by a passion for problem-solving, fostering strategic partnerships, and creating lasting benchmarks for business growth.

  • Nathan Brown

    FOUNDER / DIRECTOR

    Nathan Brown is a results-driven business leader with nearly 14 years of experience in strategic partnerships, digital transformation, and CRM ecosystem development. With a strong background in Salesforce, AI-driven customer engagement, and enterprise SaaS solutions, he has built a career specializing in go-to-market strategy, business growth, and operational optimization within the technology and customer experience industries.

    Nathan has played a pivotal role in building and expanding strategic alliances within the Salesforce ecosystem, ISVs, resellers, and system integrators, fostering co-marketing and co-selling opportunities that drive scalable revenue growth. His leadership has contributed to the success of multiple ISV product launches, global alliance initiatives, and partner-led demand generation programs, ensuring organizations maximize their CRM investments and optimize customer engagement strategies.

    With expertise in contact center solutions (CCaaS), speech analytics, AI-driven automation, and cloud-based CRM, Nathan has successfully led initiatives that integrate next-generation customer experience technologies with business operations. His tenure in executive roles, including Director of Portfolio Alliances and Executive Director of Operations, has allowed him to oversee multi-million-dollar revenue growth, global expansion strategies, and high-impact partner enablement programs across North America, EMEA, LATAM, and APAC.

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